Monday, February 09, 2009

Guitars from a book store?

Why should you buy a guitar from us, and not your favorite online bookseller? (not naming names, but you know who we mean!)

We are not a huge warehouse, so we can actually pick up the guitar you are interested in and talk to you intelligently about it. We check out every guitar that comes into our store. If it is defective, or not up to standard, it never goes up for sale. That means you don't have to deal with returning a defective guitar that nobody has looked at. And we'll set up the guitar to your specifications before it ships. You can even choose the type of strings that go on the guitar. Need accessories or an amp? We have those, too.

We will talk with you about what you are looking for and help you pick out a guitar you'll be happy with.

Our instruments are stored in a climate controlled environment, not boxed up in a cold warehouse ready to be automatically shipped when you press Buy it Now.

Online does not equal cheaper. We are not asking you to choose price vs. service. In many cases we can match or even beat the price you saw at that online bookstore.

But while we're on the subject of service...

Have you ever tried to find a phone number for one of those big stores? We don't have a voice automated phone system, and our number is at the top of every page of our website. When you call us, you will be getting a real live, knowledgeable, courteous person who is dedicated to selling you a guitar you will enjoy. Heck, there are only four of us here, so we can make that statement pretty confidently (of course, you may get our voicemail if you call at 3am, because, well, there are only four of us. We'll call you back, though). Contacting us via email? You will receive the same level of service.

We only sell stringed instruments and accessories here, and we stake our reputation on every product we sell. If you are unhappy for any reason we will do everything we can to fix it.

Guitar Repair - Not for Amateurs

Does your guitar need work? Why should you bring your guitar to a Luthier instead of your buddy's cousin who works out of his garage?

Our labor rates, though competitive, might be higher than that guy down the street, but have you thought about what you are paying for? Why is it worthwhile to bring your guitar to an experienced luthier? While you might think you're saving a few bucks, that cheaper work could cost you.

With our shop you are getting:

  • Experience. We have many years of experience working on guitars of all types. We interview you about your playing style so that your guitar will play and sound the way you want it to. That may include helping you choose the right pickup for the sound you're looking for, or doing a setup that will match your playing style.

    We know our way around guitar electronics, so your parts will be installed correctly, and they will work they way they should. If you ever have problems, bring it back and we will fix it. Guaranteed.

    Have a vintage guitar you want to restore? We have the experience and the appropriate parts (in most cases) to restore your guitar to original. Do you really want to risk your valuable instrument with someone who may be "learning on the job"?

  • Honesty. We will not sell you work that your guitar doesn't need. If you are interested in consigning a guitar with us, we will be honest about what your guitar is worth, whether that is more or less than you think. And if your guitar is not worth working on, we'll tell you that, too.

  • Quick turnaround. For minor work or maintenance, you can make an appointment so that you can have your instrument back the same day. For longer jobs, we will give you an honest estimate of the time your job will take, and communicate with you throughout the process.

And finally, our shop is climate controlled and insured, with a high grade security system. Your guitar will not be exposed to temperature changes, and will be safe while it is with us.